Over 20,000 nurses served! And remember, we offer free universal shipping!

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FAQ

What is your shipping policy?

We offer 100% free shipping to any country in the world on all of our products unless specifically stated otherwise!

If there are any exceptions, we state it on the product page!

What are your shipping speeds?

We are a new business that ships for free internationally! For this reason, we ask that you please be patient with our shipping speeds, we are working our best to serve you!

We ship to every country in the world! We have already delivered to over 30 countries and counting!

Here are your expected shipping speeds BY COUNTRY:

United States: Over 90% of packages arrive between 6-12 business days. On rare occasion it can take 12-18 business days. 95% of Apparel like hoodies, mugs, and T-shirts arrive between 5-8 days!

Canada: Over 90% arrive between 6-14 business days, on rare occasion it can take up to 18 business days.

Western Europe (Spain, Portugal, Germany etc): Over 90% arrive between 6-14 business days, on rare occasion it can take up to 20 business days.

Central and Eastern Europe (Poland, Ukraine, etc): Over 90% arrive between 10-15 business days, on rare occasion it can take up to 20 business days.

Middle East (UAE, Saudi Arabia, Oman, etc): Over 90% arrive between 3-6 weeks.

South America: Over 90% arrive between 2-5 weeks.

AfricaOver 90% arrive between 2-8 weeks.

Asia (China, Philippines, Japan, etc): Over 90% arrive between 1-3 weeks.

If there are any exceptions, we state it on the product page! Thank you!

How long does it take for my order to arrive?

Please note that shipping times vary based on the product and your location - because our suppliers are located all over the globe!

Shipping on some products may arrive within a few days. Sometimes it may take a few weeks. It depends on the location of the warehouse and where you are located.

We do this to keep prices low for you!

If there's a longer shipping time, please be patient! We promise it's coming, and you will get a tracking code to keep track of your shipment.

Also note that we will inform you ahead of time on the product page what the average shipping speed is of the product you are ordering.

How do I track my order?

A few days after you place your order, we will send you a confirmation email with your tracking number!

You can use the link we give you to track your order!

But if for some reason that doesn't work, the second easiest way to track your order is to copy and paste that tracking number into this address.

You will receive regular updates on that page until it arrives at your doorstep!

If you don't have a tracking number in a few days, please check your spam or promotions folders. Sometimes they get sent to there!

If you have any questions, please send an email to support@nursesonly.club

What is your cancellation policy?

We will honor order cancellations if you request one before your order has been shipped!
Unfortunately, since we can't stop an order in transit, we cannot cancel an order after it has been shipped.
Please note that after your order has been placed, shipping can take anywhere from a few hours to a few days, so there is no set time frame that we can guarantee a cancelation.

What is your refund policy?

We accept returns on all apparel such as hoodies, shirts, backpacks, tote bags, and so forth.

We also offer replacements if your shipment is broken, lost, or if there was somehow an error in the order.

We also do free size replacements for items like glasses, socks, the Babe Brace, and so forth.

Unfortunately, we do not accept returns on all other products at this time.

The only exceptions are if it is stated otherwise in the product page.

Again, please note that if you ordered blue light blocking glasses from us, we do offer an exchange for another pair of our glasses if you are unhappy with the size!

If you have any questions or concerns about your product, please contact us ahead of time! We are always available for questions!

You can contact us at support@nursesonly.club

What is your privacy policy?

We understand the concern of all of our nurses to protect their privacy and credit card information.

Therefore we have a simple approach to privacy: we will never give away your information, ever. We will never sell it to anyone either.

All of your credit card information is 100% secure with our protected payment system.

We do NOT store your credit card number - or even have access to it!

We also use high-security SSL encryption, the most common type of high-security encryption that is used to secure website data.

Lastly, we will email you at times with special promotions if you indicate that it is ok for us to send you emails when you check out.

If for some reason you do not want us to email you thereafter, you are free to unsubscribe at any time. But we doubt you ever will!

What are you about?

The Nurses Only Club was designed for nurses - by nurses!

We created our club because we feel like nurses are being underserved in certain ways that only we could handle!

For more, see our About Us page.

How do I contact you?

For all questions, concerns, complaints, and compliments, please send an email to support@nursesonly.club

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